# Narwal — Chief Solutions Officer (CSO)

- Generated: 2026-09-02 09:34:05 AM EDT
- Original/canonical posting: https://www.linkedin.com/jobs/view/4461794636/
- Provider: linkedin
- Posting time: approximately 2026-09-01 02:34 PM EDT (estimated from provider's '19 hours ago' at capture)
- Applicants: 62 applicants
- Work model/location: Remote, United States.; provider location: United States
- Compensation: Not disclosed; Chief title permits inclusion despite nondisclosure.
- Travel: Not disclosed.
- Positioning track: Executive Leader
- Fit outcome: FAIL — 59.3%

## Direct-match strengths

Executive customer credibility, reusable AI accelerators, AWS/data/AI modernization, and technical storytelling.

## Hard or material gaps

Role is centered on GTM, pre-sales, TCV, sold margin, and proposal win rates, an explicit no-go; global Solutions, analyst relations, Quality Engineering, and deal-governance ownership are unsupported.

## Evidence map

1. Integrated solutioning organization (w3/e2): AWS/NorthBay advisory is relevant, but not ownership of this exact function.
2. Large deal wins/pre-sales (w3/e1): Influenced major AWS adoption, but no documented win-rate ownership.
3. Reusable offerings/accelerators (w3/e3): AssistX and NorthBay Data Lake + ML Accelerator.
4. AI/data/cloud modernization (w3/e3): Excellent direct match.
5. GTM enablement/positioning (w3/e1): Some commercialization and presentations, but GTM is not a proven primary function.
6. Global Solutions organization (w3/e1): Led technical communities, not integrated Practices/Domain/Pre-sales.
7. Executive customers (w2/e3): Advised 200+ enterprises and senior executives.
8. QE/digital/full-stack breadth (w2/e1): Full-stack and digital engineering; little Quality Engineering leadership.
9. Proposal governance (w3/e1): No strong proposal-operating-model evidence.
10. Analyst relations/thought leadership (w2/e2): Extensive speaking, but no Gartner/Forrester relations ownership.

## Full normalized job description

Position:
Chief Solutions Officer (CSO)
Location:
United States (Remote)
Employment Type:
Full-Time
Reporting Line:
CEO
About Us:
Narwal is an AI-powered, data-led, outcome focused solutions provider helping Fortune 500 and enterprise clients across AI, Data, and Quality Engineering. Recognized on the Inc. 5000 and as a Great Place to Work, Narwal combines deep engineering expertise with proprietary AI accelerators to deliver measurable business outcomes at scale.
Why Narwal?
Join Narwal’s executive leadership team at a pivotal stage of growth. This role offers the opportunity to shape the company’s solutions strategy, innovation agenda, and future capabilities while driving meaningful impact across customers, teams, and the business.
Role Overview:
The Chief Solutions Officer (CSO) will lead Narwal’s global Solutions organization, including Solution Experts, Solution Architects, Domain Experts, Practice Heads, and strategic pre-sales teams. The role is responsible for enterprise solutioning, offerings, reusable IP, accelerators, innovation, and AI-powered transformation initiatives that strengthen Narwal’s market position and growth.
The CSO will own enterprise-wide solution strategy, proposal governance, GTM enablement, analyst alignment, capability orchestration, and solution maturity across Narwal’s AI, Data, Quality Engineering, Digital Engineering, and AI-powered application ecosystems.
Operating at the intersection of business strategy, customer transformation, AI-powered innovation, and enterprise architecture, this leader will build scalable, outcome-focused solutions that align customer priorities with Narwal’s long-term growth vision.
Key Responsibilities:
Strategic Solution Leadership
Define and execute Narwal’s enterprise-wide solutions strategy aligned to business growth objectives, customer transformation goals, and long-term scalability plans.
Build integrated business solutions across AI, Data, Quality Engineering, Digital Engineering, cloud, automation, AI-powered applications, and enterprise modernization programs.
Lead the evolution of Narwal’s offerings, reusable solution frameworks, accelerators, and AI-powered transformation capabilities.
Partner closely with the CEO and executive leadership team on strategic growth, market positioning, offerings evolution, and organizational transformation initiatives.
Build a future-ready Solutions organization that leverages AI-first engineering, GenAI, agentic AI, modern data platforms, cloud ecosystems, and emerging technologies to deliver differentiated business outcomes faster and more efficiently than traditional services models.
Orchestrate the complementary strengths of the practices (depth in AI & Data and QE & Digital), the Solution Experts (breadth across all technologies), and the Domain Experts (industry) into one integrated solution per pursuit.
Enterprise Solutioning & Strategic Pursuits
Lead enterprise-wide solutioning across large transformation opportunities and complex customer engagements.
Drive integrated solution design across AI, Data, Quality Engineering, cloud-native modernization, intelligent automation, analytics, and enterprise transformation ecosystems.
Own solution governance across proposals, strategic pursuits, commercial alignment, technical solution integrity, delivery feasibility, and transformation outcomes.
Lead strategic customer workshops, executive presentations, transformation discussions, proposal reviews, and solution strategy sessions.
Shape winning strategies for complex enterprise pursuits by aligning customer business goals with differentiated Narwal capabilities and transformation outcomes.
Ensure seamless collaboration between Growth, Solutions, Delivery, Practice, PMO, and Customer Leadership teams throughout the customer lifecycle.
Own Narwal’s proposal and pre-sales operating model, ensuring fast turnaround, high-quality submissions, consistent standards, and superior win rates.
Offerings, Innovation & Reusable Accelerators
Own the strategy and roadmap for Narwal’s solution offerings, reusable accelerators, frameworks, implementation playbooks, and AI-powered solution assets.
Drive creation of reusable IP, AI-enabled accelerators, solution blueprints, reference architectures, and integrated transformation frameworks.
Lead innovation initiatives across AI/ML, GenAI, enterprise automation, intelligent analytics, modern data platforms, quality engineering, and cloud ecosystems.
Ensure Narwal’s solutions remain modern, differentiated, scalable, and aligned to evolving market trends and customer needs.
Track market, technology, and industry trends, competitor moves and translate them into Narwal’s portfolio and solution strategy.
Promote adoption of AI-powered solution engineering, intelligent proposal generation, reusable architecture patterns, and automation-led transformation models.
GTM Enablement & Market Positioning
Partner closely with Growth leadership to strengthen Narwal’s go-to-market strategy, industry positioning, and enterprise transformation narrative.
Support strategic account planning, large deal pursuits, customer workshops, executive conversations, and transformation advisory engagements.
Develop solution narratives, sales enablement assets, transformation playbooks, reference architectures, and customer-facing collateral.
Establish Narwal as a recognized voice in AI-led engineering — publishing points of view, leading analyst relations (ISG, HFS, Gartner, Forester), and speaking at industry forums to shape the market narrative.
Build domain-aligned and industry focused transformation solutions across key verticals including Payments, Fintech, Healthcare, Insurance, and enterprise modernization ecosystems.
Maintain live competitive intelligence on how GSIs and AI-platform peers position their offerings and run a disciplined win/loss process that continuously sharpens Narwal’s differentiation.
Customer Advisory & Executive Stakeholder Engagement
Act as a trusted advisor to customer executives and transformation leaders on AI-powered enterprise modernization and digital transformation initiatives.
Build and maintain executive-level relationships with strategic customers, partners, and stakeholders.
Cross-Functional Collaboration & Delivery Alignment
Partner closely with Delivery leadership to ensure smooth transition from solutioning to execution and long-term customer success.
Ensure solution designs are scalable, operationally feasible, commercially viable, and aligned to delivery capabilities.
Collaborate closely with Growth, Practice Heads, Delivery, PMO, Finance, Marketing, Analyst Relations, and Customer Leadership teams to evolve capability maturity, solution innovation, reusable frameworks, strategic offerings, and scalable transformation solutions.
Qualifications:
Required Qualifications
Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or related field. MBA or advanced management qualification is desirable.
15+ years of experience in IT Services, Consulting, Enterprise Transformation, Digital Engineering, and/or Technology Services organizations.
Proven experience in leading enterprise solutioning, transformation consulting, or integrated solutions organizations.
Strong track record shaping and winning large enterprise transformation deals and strategic customer engagements.
Experience building scalable solution organizations, reusable offerings, accelerators, and transformation frameworks.
Demonstrated experience operating in global delivery and customer engagement models with strong exposure to North American enterprise customers.
Strong understanding of AI-powered enterprise transformation, cloud-native modernization, and integrated business solutions.
Preferred Skills & Experience
Primary is solutioning and weaving all practices together
Sales and delivery enablement
AI/ML & Generative AI Transformation
Data Engineering & Modern Data Platforms
Quality Engineering & Digital Engineering
Custom Application Development & Full-Stack Engineering
Technology & Platform Ecosystems
Snowflake, Databricks, AWS, Azure, GCP
AI/ML Platforms, GenAI, LLM Ecosystems, RAG Architectures
Enterprise Analytics Platforms
Quality Engineering & Test Automation
Web, Mobile & Custom Application Engineering
Leadership Competencies
Executive presence and strategic thinking
Strong business acumen and commercial orientation
Consulting mindset and customer-centric leadership
Strong storytelling and executive communication capability
Innovation-led and outcome-focused thinking
Cross-functional collaboration and influencing capability
Builder mentality with high ownership and accountability
Preferred Certifications
Cloud Certifications in AWS and/or Azure, and/or GCP
Snowflake / Databricks Certifications
GenAI-related Certifications
TOGAF, PMP, SAFe Agile, or equivalent architecture/governance certifications
Success Metrics / KPI Areas
This role will be measured on:
TCV, new-offering revenue %, and sold-margin contribution
Strategic deal win rate and proposal turnaround time
Growth and adoption of new offerings, accelerators, and reusable IP
Analyst mentions and market positioning impact
Reduction in delivery escalations through stronger solution integrity
Cross-functional collaboration and GTM effectiveness
Asset reuse and deals delivered per reusable accelerator
Solution maturity and defect-free handoff to Delivery
Narwal is an equal opportunity employer. Please visit: https://narwal.ai/

## Artifact metadata

- Resume and cover letter: Not generated under the fit gate.
- Archived JD capture: https://files.keithsteward.com/Narwal/Keith_Steward_chief-solutions-officer_4461794636_JD_capture.md
- Google Drive used: No