# Sundayy — Product Manager

- Generated: 2026-09-19 09:27:30 AM EDT
- Original/canonical posting: https://www.linkedin.com/jobs/view/4469510717/
- Provider: LinkedIn
- Posted: approximately 2026-09-19 07:27 AM EDT (from '2 hours ago')
- Elapsed since posting: represented by the provider's relative posting label and approximate Eastern timestamp when available
- Applicants: Be among the first 25 applicants
- Work model/location: Remote — United States
- Compensation: Not disclosed; Product Manager title does not qualify for missing-compensation exception
- Travel: Not disclosed
- Positioning track: Technical manager
- Fit outcome: FAIL — 60%

## Direct-match strengths

AI-native workflows, agentic systems, evaluation infrastructure, product strategy, cross-functional leadership, and operational process design.

## Hard or material gaps

Hard compensation gate: no pay is disclosed and the title is not Director/Senior Director/VP/Chief. Keith also has less direct evidence for 10+ years of dedicated product management, mortgage/lending workflows, and sales/service journey ownership.

## Evidence map

1. AI-directed workflow vision (weight 3, evidence 3/3) — Direct agentic workflow/platform evidence.
2. Dedicated product management (weight 3, evidence 1/3) — Formal PM tenure is limited, with broader founder/product ownership.
3. Evaluation infrastructure (weight 3, evidence 3/3) — Direct evaluation, feedback, and guardrail practices.
4. Mortgage/lending sales/service strategy (weight 3, evidence 1/3) — Financial-services adjacent, not mortgage/lending-specific.
5. Remote work (weight 1, evidence 3/3) — Remote is explicit.
6. Qualifying compensation disclosure (weight 3, evidence 0/3) — No compensation and title is outside exception.

## Keyword diagnostic

AI workflow and product-platform overlap is real, but compensation/title and dedicated PM/domain gaps block generation.

## Full normalized job description

About The Company
At Zillow, we are committed to transforming the real estate industry by providing innovative solutions that simplify the home buying, selling, financing, and renting process. As the most-visited real estate platform in the United States, Zillow leverages technology and data to empower consumers and industry professionals alike. Our mission is to reimagine how people move through the real estate market and their careers, fostering an environment of continuous innovation and inclusivity. Recognized among the FORTUNE 100 Best Companies to Work For and TIME’s America’s Best Companies, we prioritize creating a dynamic, engaging, and supportive workplace where employees can grow and make a meaningful impact.
About The Role
The Principal Product Manager, Directed Workflows at Zillow Home Loans (ZHL) plays a pivotal role in shaping the future of our AI-native service delivery systems. This role involves defining and executing a comprehensive vision for how sales and service processes are encoded as directed work, utilizing advanced AI agents that reason over customer situations, adapt dynamically, and determine the next best actions. You will be responsible for designing the AI harness—comprising context, tools, memory, orchestration, and guardrails—that guides agent behavior and decision-making. Additionally, you will develop and oversee evaluation infrastructure to measure decision quality, facilitate learning from operator feedback, and run experiments to optimize outcomes. The role requires close collaboration with cross-functional teams—including Engineering, AI, Design, Research, and Operations—to build scalable, reliable workflows that enhance customer experience, operational efficiency, and growth. As a leader, you will influence strategic direction across Zillow, aligning customer, agent, and operator experiences into a cohesive service ecosystem. This position is remote, allowing flexible work arrangements across the U.S., with competitive compensation and equity awards based on experience and location.
Qualifications
Bachelor's degree in Computer Science, Engineering, Business, or a related field
10+ years of product management experience, including ownership of complex, multi-team systems
Proven experience shipping agentic or decisioning products with closed-loop feedback mechanisms
Strong expertise in designing AI harnesses, evaluation infrastructure, and experimentation frameworks
Experience shaping sales or service strategies through process design and customer journey mapping
Excellent analytical skills utilizing data, experimentation, and model evaluation to drive improvements
Ability to influence and collaborate with senior stakeholders across Engineering, AI, Operations, and Business teams
Familiarity with workflow platforms, operator surfaces, or capacity-aware routing (preferred)
Mortgage or lending industry experience (preferred but not required)
Responsibilities
Define and lead a multi-year product vision for AI-first directed workflows spanning engagement and loan production
Collaborate with Sales and Business Operations to translate customer jobs and value propositions into encoded processes
Design the AI harness, including context engineering, tool design, memory, orchestration, and guardrails
Develop and manage evaluation infrastructure to score AI decisions, incorporate operator feedback, and run experiments
Translate pilot successes into scalable platform solutions, iterating based on performance metrics
Prove outcomes through focused, incremental deployments, and refine or retire ineffective patterns
Influence cross-functional teams and senior leadership to align on strategic priorities and trade-offs
Represent the product strategy to stakeholders, ensuring alignment across customer experience, sales, and operations
Maintain awareness of industry trends and emerging AI technologies to inform product development
Benefits
Competitive salary with location-based variations
Equity awards based on performance and experience
Flexible remote work arrangements
Comprehensive health, dental, and vision insurance plans
Generous paid time off and holidays
Opportunities for professional growth and development
Inclusive and innovative workplace culture
Equal Opportunity
Zillow Group is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable work environment. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to providing reasonable accommodations for qualified applicants with disabilities or special needs. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws and regulations.

## Artifact metadata

- Resume: Not generated because the fit gate returned FAIL.
- Cover letter: Not generated because the fit gate returned FAIL.
- LinkedIn note: Not generated for a FAIL role.
- Google Drive used: No